Terms and Conditions

1. Definitions

In these Terms and Conditions:

1. “Finesse Tuition”, “we”, “us” or “our” means the tuition provider operating under the Finesse Tuition brand. The full registered business name and address should be inserted here: Finesse Academy LTD, 19 Clement Gardens, UB3 4AP. Company number 14965882. VAT number 520898474.
2. “Customer” means the adult who purchases or agrees to pay for the Services. Where the learner is under 18, the Customer will normally be the learner’s parent or legal guardian.
3. “Student” means the person receiving tuition or using the learning materials.
4. “Programme” means any tuition package, course, membership, lesson plan or educational programme purchased from us.
5. “Services” means tutoring, academic support, consultations, live or recorded lessons, learning plans, progress monitoring, online resources and related services supplied by Finesse Tuition.
6. “Tutor” means a tutor or educator selected by Finesse Tuition to deliver all or part of the Services.
7. “Fees” means all sums payable for the Programme or Services.
8. “Website” means any website, booking page, checkout page or online portal operated by or on behalf of Finesse Tuition.

2. Acceptance of these terms

By purchasing, booking or using any Programme or Service, the Customer agrees to be bound by these Terms and Conditions.

The Customer confirms that all information supplied to us is complete and accurate and that they have authority to enrol the Student.

If the Customer does not agree to these terms, they should not purchase or use the Services.

3. Eligibility and students under 18

A Customer entering into a contract with us must be at least 18 years old.

A Student under 18 may use the Services only with the consent and supervision of a parent or legal guardian. The adult Customer remains responsible for payment, attendance, communication and compliance with these terms.

4. Programme enrolment

Programme details, including the subject, format, duration, inclusions and Fees, will be shown or communicated before the Customer enrols.

The Customer is responsible for reviewing those details and ensuring that the Programme is appropriate for the Student’s needs, examination board, level and availability.

Enrolment is confirmed when we accept the order or booking and receive the required payment or first instalment.

Requests to transfer to another Programme are subject to our written approval, availability and any difference in Fees.

5. Fees and payment

Fees are payable using the payment methods made available by us, which may include debit card, credit card, bank transfer or an approved payment provider.

Where an instalment plan is agreed, each instalment must be paid on its due date. The Customer authorises us or our payment provider to collect agreed payments using the payment details supplied.

The Customer must notify us promptly of any change to billing details. Failure to pay an amount when due may result in suspension of lessons, materials, portal access or other Services until the outstanding amount is paid.

We may change our prices for future purchases. A price change will not retrospectively alter the agreed Fees for an existing fixed-price purchase unless the Customer agrees to the change.

6. 14-day cancellation and refund policy

6.1 Right to cancel

For Services purchased online, by telephone or otherwise at a distance, the Customer may notify us that they wish to cancel within 14 days after the day on which the contract is entered into.

6.2 How to cancel

To cancel, the Customer must send a clear written statement to [email protected] before the cancellation period expires. The notice should include the Customer’s name, the Student’s name, the Programme purchased and the purchase date.

6.3 Services beginning during the 14-day period

If the Customer expressly asks us to begin providing Services during the 14-day cancellation period and then cancels, we may deduct from the refund an amount proportionate to the Services supplied up to the time cancellation is communicated.

6.4 Fully performed services

The right to cancel a service may be lost once that service has been fully performed, where performance began with the Customer’s prior express request and the Customer acknowledged that the right to cancel would be lost after full performance.

6.5 Digital content

Where digital content, recordings, downloadable materials or portal resources are supplied immediately, the statutory cancellation right may be lost if the Customer expressly consents to immediate supply and acknowledges that this means losing the right to cancel that digital content.

6.6 Refund timing and method

Where a refund is due, it will normally be made within 14 days after we are informed of the cancellation, using the original payment method unless otherwise agreed. We will not charge a separate refund fee.

6.7 Statutory rights

Nothing in these terms limits any mandatory consumer rights or remedies that cannot lawfully be excluded.

7. Cancellation after the 14-day period

Once the 14-day cancellation period has expired, Fees already paid are not automatically refundable merely because the Customer changes their mind, no longer wishes to participate or the Student stops attending.

Any right to end an ongoing or instalment-based Programme after the 14-day period will depend on the specific Programme terms agreed at enrolment, including any minimum term or notice period.

This section does not affect rights arising where Services are not supplied with reasonable care and skill, are materially misdescribed or where another statutory remedy applies.

8. Lessons, attendance and missed sessions

Students are expected to attend lessons on time, participate appropriately and complete reasonable assigned work.

Where the Student misses a scheduled lesson due to their own act, omission or unavailability, we are not required to provide a replacement or refund unless the relevant Programme terms say otherwise.

If we or a Tutor must cancel a lesson, we will make reasonable efforts to rearrange it, provide an appropriate replacement Tutor, supply a recording or provide another reasonable alternative.

Where a consultation requires both the parent or guardian and the Student to attend, both must be available. If either is unavailable, the consultation may need to be rebooked.

9. Recordings, materials and account access

Access to recordings, learning materials and online portals depends on the Programme purchased and payment of all applicable Fees.

Login details are personal to the Customer and Student and must not be shared. We may suspend or withdraw access where we reasonably believe an account or materials have been shared without permission.

Access may end when the Programme ends or at another time stated in the Programme description.

10. Intellectual property

Unless otherwise stated, all lesson content, recordings, worksheets, videos, question banks, documents, graphics, teaching methods and other materials supplied by Finesse Tuition are owned by us or licensed to us.

The Customer and Student receive a limited, personal, non-transferable right to use those materials for the Student’s own private study.

Materials must not be copied, recorded, republished, sold, distributed, uploaded, shared, adapted or used commercially without our prior written permission.

11. Changes to Programmes and Services

We may make reasonable changes to teaching materials, lesson order, delivery methods, platforms, schedules and Programme content where necessary to improve the Services, reflect syllabus changes or respond to circumstances outside our reasonable control.

Where a change is significant, we will make reasonable efforts to notify affected Customers and minimise disruption.

12. Tutor availability

We aim to provide suitably qualified and experienced Tutors. However, we do not guarantee that a particular Tutor will remain available throughout a Programme.

We may change a Tutor because of illness, scheduling, performance, availability or other operational reasons. Where this happens, we will make reasonable efforts to provide a suitable alternative.

13. Academic results and any stated guarantee

Tuition supports learning and examination preparation, but academic outcomes depend on factors including attendance, effort, completion of work, starting level, examination performance and circumstances outside our control.

Except where a separate written grade guarantee expressly applies, we do not guarantee a particular grade, examination result, university offer or other outcome.

Any separate guarantee is subject to its own eligibility criteria and conditions. Those conditions will apply in addition to these Terms and Conditions.

14. Technical requirements

The Customer is responsible for providing a suitable device, reliable internet connection, working audio and video equipment where required, and any software needed to access online Services.

We are not responsible for interruptions caused by the Customer’s or Student’s equipment, internet connection, software or third-party systems outside our reasonable control.

15. Student and Customer conduct

Students and Customers must communicate respectfully with Tutors, staff, other students and families.

Harassment, abuse, discrimination, disruption, cheating, unauthorised recording, sharing private information or other seriously inappropriate conduct is not permitted.

We may issue a warning, suspend access or terminate Services for serious or repeated misconduct. Any financial consequences will be assessed fairly, taking into account Services already supplied and applicable consumer law.

16. Privacy and data protection

We process personal information in accordance with our Privacy Policy, which explains what information we collect, why we use it, how long we keep it and the rights available to individuals.

The Privacy Policy is available here: Finesse Tuition Privacy Policy .

17. Liability

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Subject to the previous paragraph, we are not responsible for losses that were not reasonably foreseeable when the contract was entered into, losses caused by circumstances outside our reasonable control or business losses incurred by a consumer.

Where lawful, our total liability arising from a particular Programme will not exceed the Fees paid for that Programme. This limitation does not reduce any mandatory statutory remedy.

18. Feedback, testimonials and media

We welcome voluntary feedback and testimonials. We will not publish a Student’s name, image, recording, results or testimonial for marketing purposes without an appropriate lawful basis and any consent required by law.

Consent for promotional use may be withdrawn for future use by contacting us, although withdrawal will not necessarily affect material already lawfully published or printed.

19. General terms

19.1 Governing law

These terms are governed by the law of England and Wales. The courts of England and Wales will have jurisdiction, although a consumer living elsewhere in the United Kingdom may also have rights to bring proceedings in their local courts.

19.2 Assignment

The Customer may not transfer their rights or obligations under the contract without our written agreement. We may transfer our rights or obligations where this does not reduce the Customer’s rights.

19.3 Severability

If any provision is found invalid or unenforceable, the remaining provisions will continue in effect.

19.4 No waiver

A delay or failure to enforce a right does not waive that right.

19.5 Changes to these terms

We may update these terms from time to time. Changes will not normally apply retrospectively to an existing fixed-term purchase unless required by law or agreed with the Customer. The version in force when a new purchase is made will apply to that purchase.

19.6 Entire agreement

These terms, the Programme description, the Privacy Policy and any separate written guarantee or payment plan terms form the agreement between the Customer and Finesse Tuition.